LEGAL INFORMATION
TERMS & CONDITIONS
Please read these Terms & Conditions carefully before confirming a stay at Indulge Diani. By using our website, submitting a reservation request or confirming a booking, you agree to the terms set out below.
1. ACCEPTANCE OF TERMS
By accessing or using the Indulge Diani website, submitting an enquiry, making a reservation request or confirming a booking, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our booking services.
These terms apply to website visitors, guests, persons making reservations on behalf of others and all persons included within a confirmed booking.
Indulge Diani may update these Terms & Conditions from time to time. Changes published on the website will apply to future bookings unless otherwise stated.
2. BOOKING AND RESERVATIONS
All reservations are subject to availability and confirmation by Indulge Diani.
Submitting a reservation request through our website, email, WhatsApp or another communication channel does not in itself constitute a confirmed reservation.
A reservation is confirmed only once availability has been approved by our team, the applicable booking terms have been communicated and the required payment has been received.
Guests must provide accurate and complete information when making a reservation.
Indulge Diani reserves the right to cancel or refuse a reservation where fraudulent, false or materially misleading information has been provided.
Rates are quoted in the currency stated at the time of booking. The rate contained in the final written booking confirmation will apply to the reservation.
3. PAYMENT TERMS
A 70% deposit is required to confirm a reservation.
The remaining 30% balance must be received no later than 12 weeks before the scheduled arrival date.
Where a booking is made within 12 weeks of arrival, full payment is required at the time of confirmation.
A reservation is not confirmed until the applicable payment has been received.
Where the outstanding balance is not received by the applicable deadline, Indulge Diani reserves the right to cancel the reservation and release the villa.
Payment instructions and accepted methods will be communicated by the reservations team.
Any bank charges, currency conversion charges or intermediary payment fees incurred by the guest are the guest's responsibility unless otherwise agreed in writing.
4. CANCELLATION POLICY
All cancellations must be communicated to Indulge Diani in writing.
For cancellations made more than 12 weeks before the scheduled arrival date, the 70% booking deposit is non-refundable.
For cancellations made within 12 weeks of arrival, 100% of the total booking value is non-refundable.
No-shows and early departures are treated as cancellations within 12 weeks and no refund will be due for unused accommodation, meals, services or experiences.
Any approved change of travel dates is subject to availability and is entirely at the discretion of Indulge Diani. A change of dates should not be assumed to constitute a cancellation waiver or entitlement to a refund.
We strongly recommend that guests obtain comprehensive travel insurance covering cancellation, illness, travel interruption and other unforeseen circumstances.
Where Indulge Diani is unable to honour a confirmed reservation due to circumstances within our reasonable control, we will seek to offer alternative dates, equivalent accommodation where available, or an appropriate refund.
Circumstances beyond our reasonable control are addressed separately under the Force Majeure section.
5. RATES AND OCCUPANCY
Rates apply per villa, per night unless otherwise stated.
Rates and inclusions may vary by season, villa category, promotion or booking arrangement.
The maximum permitted occupancy of each villa must not be exceeded without prior written approval.
Current general occupancy limits are:
• 1 Bedroom — maximum 2 guests, adults only.
• 2 Bedrooms — maximum 4 guests.
• 3 Bedrooms — maximum 8 guests.
• 5 Bedrooms — maximum 12 guests.
Children are welcome in eligible villa categories but are not accommodated in the one-bedroom villa.
Where a villa includes an office or flexible room that may be configured for sleeping, this does not increase the stated maximum occupancy unless expressly approved in writing.
6. GUEST CONDUCT AND HOUSE RULES
Guests are expected to behave respectfully towards staff, other guests, neighbouring properties, the local community and the property itself.
Illegal activity, threatening behaviour, harassment, excessive disturbance or behaviour that places persons or property at risk will not be tolerated.
Indulge Diani reserves the right to require a guest or group to leave the property where serious misconduct occurs. In such circumstances, refunds will not ordinarily be provided.
Guests are responsible for damage, loss or excessive cleaning resulting from their actions or those of members of their group or invited visitors.
Private parties, events, commercial photography, filming or gatherings involving persons who are not registered guests require prior written approval. Additional charges or conditions may apply.
7. ACTIVITIES AND EXPERIENCES
Activities offered or arranged during a stay may include water sports, diving, boating, fishing, excursions and other recreational experiences.
Participation is voluntary and may be subject to weather, sea conditions, safety requirements, age restrictions, certification requirements or operator availability.
Certain activities may require recognised qualifications or certification.
Guests must comply with safety instructions given by staff, guides or independent operators.
Indulge Diani may suspend or cancel an activity where conditions are considered unsafe.
8. HEALTH AND SAFETY
Guests are responsible for ensuring that they are medically fit to travel and participate in any activities they choose.
Guests should disclose relevant allergies, dietary requirements or other information reasonably necessary for us to provide requested services safely.
Swimming pools, the beach, water activities, balconies, stairs and outdoor environments involve inherent risks.
Children must be appropriately supervised by their accompanying adult at all times.
Guests are strongly encouraged to obtain appropriate travel and medical insurance before arrival.
In an emergency, Indulge Diani may assist in arranging appropriate medical support or transportation. Unless expressly included in the reservation, costs associated with medical treatment, evacuation or transport remain the guest's responsibility.
9. LIMITATION OF LIABILITY
Nothing in these Terms & Conditions excludes or limits liability where such exclusion would be prohibited by applicable law.
To the extent permitted by law, Indulge Diani is not responsible for loss or damage arising from circumstances outside its reasonable control.
Guests remain responsible for their personal belongings and should take reasonable precautions to safeguard valuables.
Indulge Diani is not responsible for loss, theft or damage to personal property except where liability arises under applicable law.
Guests participate in activities voluntarily and accept the ordinary risks associated with travel, swimming, the sea, sporting activities and outdoor environments.
10. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise stated, the content of the Indulge Diani website, including text, photographs, graphics, branding, design elements and video, belongs to Indulge Diani or is used with permission from its respective owner.
Website material may be viewed and shared for personal, non-commercial purposes.
Content may not be reproduced, commercially exploited, republished or distributed without prior permission from the relevant rights holder.
11. PRIVACY AND DATA PROTECTION
Indulge Diani handles personal information in accordance with its Privacy Policy and applicable Kenyan data-protection law.
Personal information provided during enquiries or reservations may be used to manage bookings, deliver requested services, communicate with guests and satisfy applicable legal or administrative requirements.
Please refer to our separate Privacy Policy for further information.
Indulge Diani may assist guests in arranging services supplied by independent third parties, including transfers, activities, excursions or specialist services.
Where services are supplied by an independent provider, that provider remains responsible for performing the service.
Separate terms, waivers or conditions imposed by the provider may apply.
Indulge Diani will take reasonable care when recommending or arranging providers but cannot assume responsibility for matters beyond its legal responsibility or reasonable control.
13. AMENDMENTS AND CHANGES
Requests to amend an existing reservation are subject to availability and approval by Indulge Diani.
Changes to villa type, travel dates, number of guests or booking arrangements may result in revised rates or additional charges.
Indulge Diani may occasionally need to modify particular services, activities or arrangements due to operational, safety, weather or other practical considerations.
Where a material change affects a confirmed reservation, we will communicate with the guest as reasonably practicable.
14. FORCE MAJEURE
Indulge Diani will not be responsible for failure or delay in performing obligations where caused by circumstances reasonably beyond our control.
These may include natural disasters, severe weather, fire, flooding, epidemics, pandemics, civil unrest, government actions, travel restrictions, transportation disruption, infrastructure failures, acts of terrorism or other exceptional events.
Where such circumstances materially affect a confirmed reservation, Indulge Diani will communicate with the guest and seek a reasonable solution, which may include postponement, rescheduling, credit or another arrangement depending on the circumstances.
Refunds are not automatically guaranteed where performance is prevented by a force majeure event.
15. GOVERNING LAW AND DISPUTES
These Terms & Conditions are governed by the laws of Kenya.
Guests and Indulge Diani should first attempt to resolve any dispute in good faith through direct communication.
If a dispute cannot be resolved informally, it will be dealt with in accordance with applicable Kenyan law and the jurisdiction of the Kenyan courts, unless another mandatory legal process applies.
16. SEVERABILITY
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed only to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
17. CONTACT INFORMATION
Questions regarding these Terms & Conditions or a reservation may be directed to:
Indulge Diani
Email: bookings@indulgediani.com
Phone: +254 20 202 2002
Instagram: @indulge.diani
12. THIRD-PARTY SERVICES
Last updated: October 2026
Quick Navigation
1. Acceptance of Terms
2. Booking and Reservations
3. Payment Terms
4. Cancellation Policy
5. Rates and Occupancy
6. Guest Conduct and House Rules
7. Activities and Experiences
8. Health and Safety
9. Limitation of Liability
10. Intellectual Property Rights
11. Privacy and Data Protection
12. Third-Party Services
13. Amendments and Changes
14. Force Majeure
15. Governing Law and Disputes
16. Severability
17. Contact Information