01. Introduction
02. Information We Collect
03. How We Use Your Information
04. Legal Basis for Processing
05. Sharing Your Information
06. Data Retention
07. Data Security
08. Your Data Protection Rights
09. Cookies and Tracking Technologies
10. Third-Party Links and Services
11. Children’s Privacy
12. Changes to This Privacy Policy
13. Contact Us
INTRODUCTION
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Indulge Diani (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information with care and discretion.
This Privacy Policy applies to information collected through our website, direct enquiries by email, WhatsApp or phone, reservation requests, and guest communications before, during and after a stay.
We process personal data in accordance with applicable laws, including the Data Protection Act, 2019 of Kenya, where applicable.
INFORMATION WE COLLECT
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We may collect personal information including your full name, email address, phone or WhatsApp number, nationality, country of residence, travel dates, guest details, villa preferences, stay requirements, special requests, dietary preferences, celebration details and payment-related information necessary to confirm a reservation.
We may also collect information you provide through forms, email, WhatsApp or phone.
When you visit our website, we may automatically collect limited technical information including IP address, browser type, device information, pages visited, time spent on the site, referral source, general interaction data and cookie or analytics information.
We may also receive relevant information from travel advisors, agents, referral partners, payment providers and other service providers involved in your booking or stay.
HOW WE USE YOUR INFORMATION
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We may use your information to respond to enquiries, prepare quotations, process reservation requests, confirm bookings, arrange guest services, manage your stay, communicate before and after arrival, assist with special requests, improve our website and guest experience, maintain internal records, prevent fraud or misuse, comply with legal requirements and protect our legitimate business interests.
Where appropriate and permitted by law, we may also use your information for marketing communications where you have provided consent.
LEGAL BASIS FOR PROCESSING
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Where applicable, we process personal data on one or more of the following grounds:
Contractual necessity — where processing is necessary to handle your reservation or provide requested services.
Consent — where you voluntarily provide information or agree to receive marketing communications.
Legal obligation — where we are required to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests — where processing helps us operate, improve and protect our business and guest experience in a reasonable and proportionate way.
SHARING YOUR INFORMATION
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We do not sell your personal information.
We may share information where reasonably necessary with payment processors, financial institutions, IT and website providers, communications platforms, transport providers, activity providers, concierge-related service providers, professional advisers, insurers, government bodies or regulators.
Any sharing is limited to what is reasonably necessary for the relevant purpose.
DATA RETENTION
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We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing reservations, maintaining guest records, complying with accounting or tax obligations, resolving disputes, preventing fraud and meeting legal requirements.
When information is no longer required, we may securely delete, destroy or anonymise it.
DATA SECURITY
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We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include access controls, secure systems, password protection, restricted access to reservation information and the use of trusted third-party platforms.
No online system is completely secure and we cannot guarantee absolute security.
YOUR DATA PROTECTION RIGHTS
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Subject to applicable law, you may have the right to request access to personal data we hold about you, request correction of inaccurate or incomplete information, request deletion where appropriate, object to certain processing, request restriction of processing, withdraw consent where processing is based on consent, and request information about how your data is being used.
To exercise any of these rights, contact us using the details below.
COOKIES AND TRACKING TECHNOLOGIES
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Our website may use cookies and similar technologies to help the site function properly, understand how visitors use the website, improve user experience and support analytics and performance tracking.
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
THIRD-PARTY LINKS AND SERVICES
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Our website may contain links to third-party platforms or services, including Instagram, WhatsApp and other external services.
We are not responsible for the privacy practices, content or policies of independent third-party websites or services.
CHILDREN’S PRIVACY
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Our website and services are not directed at children.
We do not knowingly collect personal data directly from children except where information is provided by a parent, guardian or responsible adult as part of a booking or stay arrangement.
If you believe personal information relating to a child has been provided improperly, please contact us.
CHANGES TO THIS PRIVACY POLICY
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We may update this Privacy Policy from time to time to reflect changes in our services, operations, technology or legal obligations.
Any updates will be published on this page with the revised effective date.
CONTACT US
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If you have questions about this Privacy Policy or how your information is handled, contact:
Indulge Diani
Email: bookings@indulgediani.com
Phone: +254 20 202 2002
Instagram: @indulge.diani
LEGAL INFORMATION
PRIVACY POLICY
Your privacy matters to us. This policy explains how Indulge Diani collects, uses and protects your personal information.
Last updated: October 2026